Why isn't there tracking information for my order?
If you do not see any tracking data in your shipment and the estimated delivery date hasn't yet passed, your package should still arrive when they're due. You can find some common reasons why tracking details are unavailable on our Tracking Shipments Help page.
Why your order did not get free shipping.
Both the items ordered plus the shipping address must be eligible for FREE Shipping. FREE Shipping page has additional information about what items and addresses meet the requirements.
To take advantage of FREE Shipping:
- Place at a minimum $25 of eligible merchandise in the Shopping Cart.
- Begin checkout.
- Ship your items to one particular U.S. address.
- Select "Group my items into as few shipments as possible" as your shipping preference.
- Select FREE Shipping for your shipping speed. The transaction will be delivered within 5-9 working days after all of your merchandise is available to ship (including pre-order items).
- Place your order, and enjoy the free postage!
With this particular shipping option, we fulfill the transaction within a more cost-efficient way. This enables us to pass our savings onto you in the form of free postage. Though it might take some extra time to pack and ship your order, you'll still receive it around the estimated delivery schedule.
We gladly accepts orders from world wide. Available brands, shipping rates and fees may differ based on the delivery address on your order.
To ascertain the shipping rate information specific to your order's destination, find your region.
There can be limitations on where and whether vendors offer international shipping. For more info, visit our the vendors international shipping details page.
Read more about shipping to U.S. protectorates or APO, FPO, or DPO addresses.
Your packages may very well be subject to the customs fees and import duties of the nation which you have your order shipped. These charges are often the recipient's responsibility. For more details, check out Restrictions (which pertain to all international shipments) and Import Fees Deposits within the resellers World shipping page.
These items can be shipped to almost all destinations outside of the U.S.:
- VHS videos
* Note: Books that need special handling because they're extremely heavy (by way of example, multi-volume sets) cannot be shipped beyond the U.S. If it is so, it will be noted within the product detail page.Limitations
For products shipped internationally, take note that any maker warranty might not be valid; manufacturer service options most likely are not available; product manuals, instructions and safety warnings might not be in destination country languages; the products (and accompanying materials) probably are not designed in accordance with destination country standards, specifications, and labeling requirements; and the products may well not comply with destination country voltage along with electrical standards (requiring usage of an adapter or converter if appropriate). You will be responsible for assuring that your product can be lawfully imported to the destination region. When ordering the recipient will be the importer of record and will abide by all law regulations of the destination country.Privacy
Your privacy is important to us, so we understand that you care about how information regarding your order is utilized and shared. We would like our international customers and customers shipping products internationally to know that cross-border shipments are controlled by opening and inspection by customs authorities.
Also, we might provide certain order, shipment, and product information, for instance titles, for our international carriers, and such information may be conveyed by carriers to customs authorities in order to facilitate customs clearance and conform to local laws.
In case the order is a gift, the package is labeled "Gift," although the price the item continues to be stated on the customs form.
Customs authorities demand price of the gift item to be stated directly on the package.Returns & Replacements
The above mentined conditions (including, if applicable, terms regarding the Import Fee Deposit) also relate to the shipment of any replacement item that can be shipped should there be an issue with the initial shipment. In case you return an item to us, you will be the exporter with the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. For additional information please make use of the "Contact Us" form page.
Customs, Duties, and Taxes
You're responsible for assuring the product may be lawfully imported to the destination country. When ordering the recipient is the importer of record and should satisfy all policies in the destination country. Orders that are shipped to countries outside of the United States may be be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be governed by such import taxes, customs duties and fees, which are levied as soon as a shipment reaches your country. Additional charges for customs clearance have to be borne with the recipient; we have no power over these charges and cannot predict whatever they might be. Customs policies vary widely from country to country; you should speak to your local customs office for further information. When customs clearance procedures are required, there may be delays beyond our original delivery quotes.
Shipping to APO, FPO, or DPO
Standard Shipping Deliveries could take longer--up to 21 days for APO, FPO, or DPO addresses.
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